Question 1

How much does AuPairMatch cost?

Accepted Answer

For au pairs, AuPairMatch is always free. Registration and your profile are free — you can view matches, browse profiles and send messages. Families also use everything for free during the founding phase.

Question 2

Which features are included at the start?

Accepted Answer

Building your profile, searching candidates and getting in touch are part of the core flow, so you can try the process right away.

Question 3

How does matching work?

Accepted Answer

Our algorithm considers languages, location, availability, experience, and lifestyle preferences to show you the best matches.

Question 4

Do I have to set lots of filters?

Accepted Answer

No. The default view already gives you useful suggestions. Fine-tuning is optional if you want to narrow your search later.

Question 5

Why do I see certain profiles first?

Accepted Answer

The order is based on the most important core criteria and profile quality, so you reach relevant matches faster.

Question 6

Can I make video calls?

Accepted Answer

Yes! Video calls are built right into AuPairMatch. You can get to know your match via video without leaving the platform.

Question 7

Is my profile safe?

Accepted Answer

Yes. We use protected communication within the platform. You don't have to share private contact details until you're ready.

Question 8

How does AuPairMatch protect families and au pairs?

Accepted Answer

With clear rules, easy reporting channels, blocking functions and structured moderation of reported incidents.

Question 9

What happens after a report?

Accepted Answer

Your report comes in, is reviewed and handled by priority. You then receive feedback or see a visible action.

Question 10

Can I block users?

Accepted Answer

Yes. You can block contacts directly at any time to end an exchange immediately.

Question 11

Do I need a visa?

Accepted Answer

That depends on your nationality and destination country. AuPairMatch automatically shows you visa requirements based on your profile.

Question 12

Can I add visa information?

Accepted Answer

Yes. Relevant visa details can be added to your profile so expectations are transparent early on.

Question 13

How do I enter my availability?

Accepted Answer

Month and year is the default. That keeps input simple and matching close to everyday reality.

Question 14

How do I reach support?

Accepted Answer

For any questions, you can reach us any time via our contact form — we'll get back to you as soon as possible.

Frequently Asked Questions

Costs & getting started

Matching & profiles

Safety & trust

Visa & availability

Support