Report
If something ever feels off, you can flag it in one click — we'll look into it.
A good experience for everyone at AuPairMatch
AuPairMatch is about families and au pairs finding each other with a good feeling — fair, respectful and on equal terms. Almost always, that's exactly how it goes. And for the rare case that someone doesn't follow our rules, there's a simple way to flag it — we take a look and take care of it.
Your options
Block
You decide who you chat with — contacts can be blocked any time.
Support
Our team is here for you and shows you the next steps.
What happens after a report
1. You report
You flag something directly in the platform. A few details help us sort it out quickly.
2. We take a look
We review the case calmly and with context — urgent things first.
3. We act
Depending on the situation, the right steps follow, from a note to a suspension.
4. You hear from us
Where possible, we get back to you transparently.
How we treat each other here
- - Respectful and on equal terms
- - Honest profiles, no misleading details
- - No pressure, no harassment
- - Share sensitive data only with consent
A few simple tips
- - Keep the first chats here in the platform
- - Take your time with profiles and details
- - If something feels off, say so early
- - When in doubt, reach out to us one time too many
Feel at ease — we're here in the background for you.
Most of the time you won't need any of this. But if you do, the way is simple — and we'll take care of it.